Privacy Policy
Last updated: March 21, 2026
Fairway ADR ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our website and services.
1. Information We Collect
1.1 Information You Provide. When you submit a mediation request or contact us, we collect information you voluntarily provide, including: name, email address, phone number, whether you are an attorney, case type, case description, and proposed session dates.
1.2 Opposing Party Information. When you submit a mediation request, you may provide the name, email, and phone number of the opposing party. You represent that you have a legitimate basis for providing this information in connection with a dispute.
1.3 Automatically Collected Information. We may automatically collect certain technical information when you visit our website, including IP address, browser type, device information, pages visited, and referring URL. This information is collected through cookies, log files, and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Process and manage mediation and arbitration requests
- Communicate with you and other parties about scheduled sessions
- Send session confirmations, status updates, and related notifications
- Process payments and deposits
- Respond to inquiries and provide customer support
- Improve our website, services, and user experience
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
With Other Parties to Your Dispute. When you request a mediation session, certain information (such as your name and case type) is shared with the opposing party and the assigned mediator as necessary to facilitate the process.
Service Providers. We use third-party services to operate our platform, including Supabase (database hosting), Vercel (website hosting), and Resend (email delivery). These providers process data on our behalf under contractual obligations to protect your information.
Legal Requirements. We may disclose information if required by law, subpoena, or court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies for the following purposes:
Essential Cookies. Required for basic site functionality, session management, and security. These cannot be disabled.
Analytics Cookies. We may use analytics tools to understand how visitors interact with our website. You may opt out of non-essential cookies through the cookie banner on our website.
You can also control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our website.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Session tracking tokens expire after 90 days. Case records may be retained for up to 7 years in accordance with legal record-keeping requirements.
7. Your California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions.
- Right to Correct: You may request correction of inaccurate personal information.
- Right to Opt Out: We do not sell or share your personal information for cross-context behavioral advertising.
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise any of these rights, please contact us at (510) 982-1192 or through our Contact page. We will respond to verifiable requests within 45 days.
8. Children's Privacy
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at (510) 982-1192 or visit our Contact page.